TASTE FAQs

SHIPPING INFORMATION

WHEN WILL MY ORDER BE SHIPPED?

We strive to process orders as quickly as possible. Orders placed Monday through Friday are usually shipped within 24 hours and orders placed before noon EST typically ship the same day. Please note that during the Holiday season and other periods of high volume, your order may take longer to process.

WHEN WILL MY ORDER BE DELIVERED?

Once processed, please allow two business days for us to fulfill your order. Orders are shipped depending on the shipping option you selected at checkout. UPS Ground guarantees delivery within 5-6 business days to most US locations. If you have selected an expedited UPS service your item(s) should arrive within the selected time frame.
View the UPS Shipping Map to see the amount of shipping days it takes to deliver to your location from our warehouse.

UPS Shipping Estimates from 23455

HOW CAN I TRACK MY ORDER?

Once your order has shipped you will receive an email with tracking information. This email may end up in your Spam Folder, so be sure to add TASTE to your “Safe” list.

DO YOU SHIP TO P.O. BOXES OR APO?

At this time we are unable to ship to P.O. Boxes and APO. We request that you enter a valid street address.

CAN YOU SHIP TO AN ADDRESS THAT’S OUTSIDE THE US?

Unfortunately, at this time we do not ship internationally.

CAN I SHIP TO AN ADDRESS THAT’S DIFFERENT FROM MY BILLING ADDRESS?

Absolutely! Once all items are in your shopping cart and you’ve clicked “Proceed to Checkout,” enter your billing name and address. You’ll then want to uncheck the box “I also want to ship to this address” and click “Bill to this address.” If you create a TASTE account you’ll be able to enter separate shipping addresses and save them to use on future orders.

CAN I SHIP TO MULTIPLE ADDRESSES?

Yes! You may ship to up to 15 addresses on one transaction. If you'd like to ship to more than 15 addresses, please contact our e-commerce shipping department for help placing your order.

WHAT IF MY ORDER WAS DAMAGED OR BROKEN?

We strive to deliver the best product and best gift, however, we understand that things can break or be damaged in transit. If this happens, please contact our Customer Care Team at 757.425.3011 or email CustomerCare@taste.online, please be sure to include your order number.

CHECK OUT

WHAT TYPE OF CREDIT CARDS DO YOU ACCEPT?

We currently accept Visa, MasterCard, Discover and American Express.

WHY DIDN’T I RECEIVE MY ORDER CONFIRMATION?

Once your order has been placed you should receive an order confirmation by email. This email may end up in your Spam Folder, so be sure to add TASTE to your “Safe” list.

WHAT IF I WOULD LIKE TO CHANGE OR CANCEL MY ORDER AFTER ITS BEEN PLACED?

Unfortunately, once an order has been placed, it gets processed immediately and cannot be changed or canceled. This helps us get your order to you as quickly as possible. We apologize for any inconvenience this may cause and have designed our return process to be as easy as possible.

CAN I USE MULTIPLE CREDIT CARDS ON ONE ORDER?

At this time, our website is unable to accept multiple credit cards for one transaction, including prepaid Visa Cards and Visa Gift Cards. However, if you need to make a purchase using multiple credit cards please give Customer Care a call at 757.425.3011 and a team member will be glad to assist you.

HOW IS SALES TAX CALCULATED?

Virginia state sales tax of 6% will be applied to all orders from Virginia residents shipped anywhere and from non-Virginia residents shipped to Virginia.

GIFT CARDS

WHERE CAN I PURCHASE A TASTE GIFT CARD?

TASTE gift cards can be purchased at TASTE.online or by visiting one of our nine TASTE locations. We offer two types of gift cards: Physical gift cards and e-gift cards. Physical gift cards will be mailed to the address provided at checkout and are sent via standard US Mail with no postage fee. Rush delivery and tracking are not available. E-gift cards will be sent to the recipients' email address provided within 1 hour of purchase and are ready for immediate use.

WHERE CAN I USE MY TASTE GIFT CARD?

TASTE gift cards can used for purchases made at any of our nine retail locations. Click here to order from a location near you.

CAN I USE MY TASTE GIFT CARD ONLINE?

TASTE gift cards are intended for purchases made in any of our nine TASTE stores. Unfortunately, they cannot be used for TASTE.online orders.

CAN I USE MULTIPLE GIFT CARDS ON ONE ORDER?

No.

HOW CAN I CHECK MY GIFT CARD BALANCE?

To check the balance on gift cards issued before December 2020, please visit https://www.mercury-gift.com/GiftInquiry.aspx and type in your gift card number and security. To check the balance on gift cards issued in December 2020 or later, please visit taste.myguestaccount.com, click "Check Balance," and enter in your gift card number.

RETURNS

WHAT IS YOUR RETURN POLICY?

Our only acceptable outcome is 100% satisfaction. If for any reason you are disappointed in our products, shipping or customer service, please contact us at CustomerCare@taste.online, and we will make it right for you.

HOW CAN I RETURN AN ITEM?

You can begin your return process by contacting us at CustomerCare@taste.online, or you can take your items to any TASTE location and our team members will be happy to help!

MAY I RETURN A GIFT TO ANY TASTE LOCATION?

Absolutely! Upon returning an item or gift, please be sure to have your receipt and order number present.

TASTEBud REWARDS

HOW DO I REDEEM MY TASTEBud REWARDS?

Our TASTEBud Rewards program allows you to earn points and enjoy perks from purchases made at our nine store locations. Download our app to conveniently shop in stores and apply your rewards. Click HERE for more information about our Rewards program.

DOES MY TASTE.ONLINE PURCHASE COUNT TOWARDS EARNING TASTEBud REWARDS?

TASTEBud Rewards are accrued through purchases made in-store. We are not able to apply TASTE.online purchases to your rewards account.