FAQs
SHIPPING INFORMATION
WHEN WILL MY ORDER BE SHIPPED?
We strive to process orders as quickly as possible. Orders generally leave our Virginia warehouse within 2-3 business days, excluding weekends and holidays, subject to product availability. Actual time in transit depends on your location and the shipping method selected. RUSH ORDER SERVICE may be available if you need your order to ship out the same day.
EMAIL US FOR DETAILS: customercare@tasteva.com.
Thank you for your order!
WHEN WILL MY ORDER BE DELIVERED?
Estimated in-transit time is shown at checkout. The number of days in transit begins once your order is packed up and ready to be shipped. Please allow our team several business days to prepare your order for shipping.
View the FedEx Home Delivery Shipping Map to see the number of days in transit FedEx estimates it will take to deliver to your location once your order has left our warehouse.
SHIPPING PERISHABLE ITEMS
All orders containing perishable items are shipped Monday - Wednesday to arrive within a three (3) day shipping window. Orders placed after noon (EST) on Wednesday may be delayed until the following Monday for processing. This allows orders to spend the least amount of time in transit. Please refer to the map below for destination shipping zones.
HOLIDAY SHIPPING DEADLINES
We anticipate longer than usual shipping times this December and want to make sure your gifts arrive on time! For the best chance of delivery before Christmas Day, please place your order by midnight on Sunday, December 8, 2024.
HOW CAN I TRACK MY ORDER?
Once your order has shipped you will receive an email with tracking information. This email may end up in your Spam Folder, so be sure to add TASTE to your “Safe” list.
DO YOU SHIP TO P.O. BOXES OR APO?
Sorry, we cannot deliver to P.O. Boxes or A.P.O. or F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers or to FedEx pick-up locations.
CAN YOU SHIP TO AN ADDRESS THAT’S OUTSIDE THE US?
Due to import/export restrictions, we are unable to ship our products outside the United States.
CAN I SHIP TO AN ADDRESS THAT’S DIFFERENT FROM MY BILLING ADDRESS?
Absolutely! Once all items are in your shopping cart and you’ve clicked “Proceed to Checkout,” enter your billing name and address. If you create an account on TASTE.online you’ll be able to enter separate shipping addresses and save them to use on future orders.
CAN I SHIP TO MULTIPLE ADDRESSES?
Yes! You may ship to up to 15 addresses on one transaction. If you'd like to ship to more than 15 addresses, please contact our Customer Care Team for help placing your order.
CAN I SCHEDULE MY ORDER FOR DELIVERY ON A SPECIFIC DATE?
Yes, sort of. If you're shopping early and want us to hold your order for a future delivery date, you can let us know by selecting a date in the checkout page. We will schedule your shipment for your selected date. While we cannot guarantee your order will arrive on any specific date, we will do our best to estimate shipping times based on the information provided by FedEx.
SHIPPING WINE AND GIFTS CONTAINING WINE
There are only a few states that allow retailer-to-consumer wine shipments: Alaska, California, Connecticut, Idaho, Louisiana, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, Virginia, Washington, D.C., West Virginia and Wyoming.
DO RECIPIENTS HAVE TO BE PRESENT TO RECEIVE THEIR PACKAGES?
For shipments that contain alcohol, yes, and a 21+ signature is required! For everything else, the FedEx delivery driver will leave packages at the recipient's address. If they're unable to leave the package in a secure location the driver will make a second attempt to deliver on the next business day.
SUBSTITUTION POLICY
There are occasions when one of the products featured in our gift collections is unavailable. While this does not occur often, we reserve the right to substitute the unavailable item for a different one of equal or greater value.
WHAT IF MY ORDER WAS DAMAGED OR BROKEN?
We strive to deliver the best product and best gift, however, we understand that things can break or be damaged in transit. If this happens, please contact our Customer Care Team at 757.425.3011 or email CustomerCare@taste.online, please be sure to include your order number.
SHIPPING ACCURACY
Check your addresses carefully! TASTE reserves the right to make corrections and to limit refunds and replacements if an address error is made.
Our guarantee extends only to correctly addressed orders. TASTE shipments are perishable, and we cannot guarantee the condition of the package if the delivery service has to reroute the package. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
CHECK OUT
WHAT TYPE OF CREDIT CARDS DO YOU ACCEPT?
We currently accept Visa, MasterCard, Discover and American Express.
WHY DIDN’T I RECEIVE MY ORDER CONFIRMATION?
Once your order has been placed you should receive an order confirmation by email. This email may end up in your Spam Folder, so be sure to add TASTE to your “Safe” list.
WHAT IF I WOULD LIKE TO CHANGE OR CANCEL MY ORDER AFTER ITS BEEN PLACED?
Unfortunately, once an order has been placed, it gets processed immediately and cannot be changed or canceled. This helps us get your order to you as quickly as possible. We apologize for any inconvenience this may cause and have designed our return process to be as easy as possible.
CAN I USE MULTIPLE CREDIT CARDS ON ONE ORDER?
At this time, our website is unable to accept multiple credit cards for one transaction, including prepaid Visa Cards and Visa Gift Cards. However, if you need to make a purchase using multiple credit cards please give Customer Care a call at 757.425.3011 and a team member will be glad to assist you.
HOW IS SALES TAX CALCULATED?
Virginia state sales tax of 6% will be applied to all orders from Virginia residents shipped anywhere and from non-Virginia residents shipped to Virginia.
GIFT CARDS
WHERE CAN I PURCHASE A TASTE GIFT CARD?
TASTE gift cards can be purchased at TASTE.online or by visiting one of our nine TASTE locations. We offer two types of gift cards: Physical gift cards and e-gift cards. Physical gift cards will be mailed to the address provided at checkout and are sent via Priority Mail. E-gift cards will be sent to the recipients' email address provided within 1 hour of purchase and are ready for immediate use.
WHERE CAN I USE MY TASTE GIFT CARD?
TASTE gift cards can used for purchases made at any of our nine retail locations. Click here to order from a location near you.
CAN I USE MY TASTE GIFT CARD ONLINE?
TASTE gift cards are intended for purchases made in any of our nine TASTE stores. Unfortunately, they cannot be used for TASTE.online orders.
RETURNS
WHAT IS YOUR RETURN POLICY?
Our only acceptable outcome is 100% satisfaction. If for any reason you are disappointed in our products, shipping or customer service, please contact us at CustomerCare@taste.online, and we will make it right for you.
HOW CAN I RETURN AN ITEM?
You can begin your return process by contacting us at CustomerCare@taste.online, or you can take your items to any TASTE location and our team members will be happy to help!
MAY I RETURN A GIFT TO ANY TASTE LOCATION?
Absolutely! Upon returning an item or gift, please be sure to have your receipt and order number present.
TASTEBud REWARDS
HOW DO I REDEEM MY TASTEBUD REWARDS?
Our TASTEBud Rewards program allows you to earn points and enjoy perks from purchases made at our nine store locations. Brownie points must be redeemed from a TASTE Store location. We do not have the ability to use TASTEBud Rewards for purchases at TASTE.Online. To conveniently shop in stores and apply your rewards, visit your nearest TASTE or visit tasteunlimited.com/locations, click "order ahead" under your desired location then log into your TASTEBud Account to use rewards for a purchase. Click HERE for more information about our Rewards program.
DOES MY TASTE.ONLINE PURCHASE COUNT TOWARDS EARNING TASTEBUD REWARDS?
TASTEBud Rewards are accrued through purchases made in-store. We are not able to apply TASTE.online purchases to your rewards account.
BULK ORDERS
DO YOU OFFER A DISCOUNT FOR LARGE PURCHASES?
Bulk discounts are available to all guests for both pre-made gifts and individual products.
| ORDER TOTAL | DISCOUNT | COUPON CODE |
| $1,000 - $2,999 | 10% | BULKORDER10 |
| $3,000 and over | 15% | BULKORDER15 |
Discount does not apply to gift cards, tax, shipping or delivery fees.
Discount cannot be combined with other offers.
We are unable to offer bulk discounts on orders placed in December for shipping within the Holiday Season. To enjoy the bulk discount, please submit your orders prior to December 1st.
To start a bulk gift order, visit www.tasteva.com/gift-inquiry.
If you'd like some information about our Corporate Gifting program, please email Shipping@tasteva.com and we'll contact you!